Build confidence in your Contact Officer network
Help your Contact Officers approach sensitive conversations with clarity, empathy and a sound understanding of their role.
Equip your Contact Officers with the skills to listen, explain available options and respond appropriately when employees raise workplace concerns.
iHR Australia’s Contact Officer Training builds confidence in supporting colleagues experiencing bullying, discrimination, sexual harassment or other inappropriate workplace behaviour.
A Contact Officer provides an approachable first point of contact for employees seeking information about a workplace concern.
They help people understand the organisation’s policies, available support and options for taking a matter forward.
The role requires sound judgement and clear boundaries. Contact Officers provide information and support; investigating complaints, counselling employees and mediating disputes sit outside their role.
This program is designed for newly appointed and prospective Contact Officers, as well as existing Contact Officers seeking to strengthen their skills.
Participants will develop their ability to:
Knowing what to say can be difficult when a colleague raises a sensitive concern.
Our Workplace Reality Theatre® brings these conversations to life through scenarios performed by professional actors. With guidance and feedback from an expert facilitator, participants explore how to respond and apply their learning in practice.
Bring your Contact Officers together through an in-house program, delivered virtually or face to face.
25+ years of experience:
Established experience supporting organisations with workplace investigations and conflict resolution.
Independent and impartial:
Objective evidence assessment, with the investigator separate from your organisation’s outcome decision.
Experienced with complex matters:
Support for sensitive complaints, including investigations involving executives and board members.
Clear findings and practical insight:
Written reports explain our findings, with optional recommendations addressing underlying workplace issues.
For more than 25 years, organisations across Australia have trusted iHR Australia to handle sensitive workplace matters with independence, professionalism and care.
Request a Workplace Relations AdviserIndependent and external workplace relations expertise
Clients supported across Australia & New Zealand
Sensitive workplace matters resolved each year
Training programs delivered annually
Tell us about the workplace issue, your organisation’s priorities and the decisions you need support with.
We assess the circumstances, relevant policies and employment arrangements to identify key risks and practical options.
We explain your options and recommend practical steps to help you manage the matter with clarity and confidence.
We guide your team through agreed actions, with further support available as circumstances change.
iHR Australia delivers practical in-house workplace training for employees, people leaders, HR and People & Culture teams, executives and boards.
Workplace issues rarely sit neatly in one category. Our integrated expertise helps organisations respond to immediate concerns, strengthen the systems behind them and build the capability needed for better long-term performance.